Deposits, plans, memberships, invoices.
An accepted quote becomes an invoice without anybody retyping a line item or a price.
Where the card money actually goes.
A deposit is not revenue until it lands. RootPay shows which charges made up a payout, what the processor took, and the date the money actually arrived.
Payouts can be negative. When refunds exceed charges the processor debits the account, and a system that cannot represent that quietly drops the day.
Disclosed, and capped.
Card processing is billed on volume at a disclosed rate, with our margin capped per transaction. The cap matters here: on a twelve thousand dollar surgical deposit, an uncapped percentage is a number nobody would agree to out loud.
treatment
package
procedure
surgical deposit
Same card, same work, thirty times the margin
That factor is the ratio of the two ticket sizes and holds at any percentage rate, which is what makes it checkable. A cap is the only thing that stops it.
Of the merchant relationship stays with the practice
The account is your own, the same as your phone number and your ad accounts, and stored credentials are portable at the processor level.
Added to your subscription when volume grows
Processing is billed separately from the subscription at $399 per location. A good month should not make your software more expensive.
The question everything else in this page depends on.
A practice held through its card vault is a practice that cannot leave. So the merchant account is the practice's own, and the answers below are terms rather than reassurance.
Your account, your patients, your number
Every other claim on this page is downstream of this one. If the merchant relationship sat with us, the rate would be ours to move and the card vault would be ours to hold.
- The merchant account is in the practice's name
- Stored credentials are portable at the processor level
- The subscription does not move with volume
- Month to month, with no termination fee
Who holds the merchant relationship?
The practice. The account is your own, the same as your phone number and your ad accounts.
What happens to card-on-file if we leave?
Stored credentials are portable at the processor level. We will not hold a practice through its card vault.
Does the subscription move with volume?
No. A good month should not make your software more expensive.
Is live processing on from day one?
No. Live processing activates after merchant onboarding, which is a decision the processor makes about your practice and not one we can make for you.
It is a conversation at a desk.
Most of what decides whether a deposit gets taken happens before anybody touches a card reader: whether the quote was itemized, whether the patient was sent something they could open, whether the front desk had to ask twice.
