Support

One address, answered by someone who can change the software.

At this size there is no tiered support desk, and pretending otherwise would waste your time.

Reaching us

Email, and a real response time.

Kind of requestWhere it goesWhat to expect
Something is broken[email protected]Same business day, from a person.
How does this work[email protected]Same business day.
Security or privacy[email protected], marked urgentAcknowledged by a person, never an autoresponder.
Billing[email protected]Same business day.

Support is included. There is no premium tier and no plan for one.

Next

Open the product before you talk to anyone.

The demo tenant is a working RootLogic on demonstration data. Click the pipeline, open a case, read a quote, look at where the revenue came from. No form, no call.